Customer Testimonials
Do yourself a favor and RUN, don't walk in the opposite direction of this place! I wish I had the option to give them negative stars. From the General Manager to the Service Manager jerked us around for close to six hours to tell us I couldn’t buy out my lease because it was under recall! Six hours! They told me I needed new tires a wheel alignment. Etc Not True..I thought I had to purchase through them because that’s were I leased it! Honda leasing said no take it to any Honda dealership! Don’t ...
We received a form in mail on recall for Honda CRV. I called and made an appointment that was smooth and simple, and rep had great customer service while making appointment. We were advised that the appointment was at 8:30am and that max time allotted for appointment was 2.5 hours while waiting and not dropping off. Booked appointment. Showed up promptly for the 8:30am appointment and sat until almost 1:30pm with the form stating that pictures were taken. I received a text the next day Thanking me for letting them service the vehicle and they wanted to make sure everything was ...
Do yourself a favor and RUN, don't walk in the opposite direction of this place! I wish I had to the option to give them negative stars. My daughter purchased a used car from them. It was "supposedly" certified preowned; however, they checked boxes on that list and didn't complete the actual work as stated. Example: the car filters were as black as can be and filled with leaves and bugs, yet they argued they changed them. We contacted them to give them a chance to make it right and they yelled at my 17-year-old daughter ...
Nick, my Service Advisor, made the oil change on my 2019 Honda Civic a breeze! My car was "in and out" in a timely fashion, and the technicians looked-over other parts of my car. Nick's professionalism and sincerity is much appreciated. Job well done to Nick and to Washington Honda. I do not trust my Honda to anyone else! Geoff
Fantastic experience with Tony in the service department. He made sure to take care of my vehicles issues very quickly and great friendly customer service!
Straight forward sales. Kenny sold me exactly what I wanted. Found my new Touring CRV EX in OH, set up trade & cash sale within 2 business days. This is how cars should be sold. Glad to know that Hondas are made in the US!
Sales staff was helpful but not pushy. Sales staff was very knowledgeable about the vehicles. Tyler Holt was kind and informative; he seemed to care about my auto needs.
Sales Rep. Tyler Holt made the whole process so easy, I loved his upbeat attitude and excellent customer service approach. Jason in finance utter professional who got me in and out in the time he said it would take. I appreciated that I was in the door and driving my new Honda CR-V off the lot exactly in 1.5 hours. That means a lot to me. Thank you!
I tried to set up a time to see a Used Honda Pilot. Initially, I contacted Washington Honda (part of this group) through CarGurus, via text. An internet sales person pinged me back and then didn't answer me for nearly 5 days. Thursday until Monday. Then, only today I receive an E-mail from some form of a sales manager, but was unable to reply. Their General Sales Manager called me and had a nasty tone as well. I hope their ownership (Eugene Trapuzzano) sees this, because they have the wrong employees and managers at the helm. BTW, I went to ...